999 is for emergencies. Domiciliary care provides planned care. Community Response sits between the two, providing members with professional support when something happens at home and they need someone to help.

The Risks of Being Left on the Floor following a fall:

Being unable to get up after a fall is a medical emergency in itself, even if nothing is broken. Within just one hour of lying on a cold floor, the body begins to experience:

Hypothermia & Pneumonia: Even indoors, body temperature drops rapidly on the floor, leading to respiratory infections.

Pressure Sores: Prolonged pressure on skin quickly leads to painful sores that can take months to heal.

Muscle Breakdown (Rhabdomyolysis): When muscles are pressed against a hard surface for hours, they begin to break down, releasing toxins into the bloodstream.

Kidney Failure: Those toxins can quickly overwhelm the kidneys, turning a simple fall into a life-threatening condition.

Dignity vs. Distress

Beyond the physical risks, there is the emotional impact. Lying on the floor for hours is distressing and stripping of dignity.

Marches Community Response ensures that a fall doesn't become a crisis. We get you back on your feet—or into your favorite chair—with professional care, specialist equipment, and the speed you deserve.

Our target response time is under 60 minutes. Unlike the emergency services, which must prioritise life-threatening calls, our Community Response team is dedicated solely to our members. By capping our membership numbers, we ensure we always have a team ready to respond to you.

Safety is our priority. Our responders are trained to perform a clinical welfare assessment upon arrival. If they suspect a fracture, head injury, or other serious medical emergency, they will immediately escalate to the 999 system and stay with you, providing professional care and monitoring until the ambulance arrives.

No. While we work alongside many pendant alarm providers, you can call our dedicated 24/7 dispatch line directly from any phone. Once you are a member, your details and location are already in our system for an immediate rollout.

During your onboarding call, we will record your Keysafe details. This is the safest and fastest way for us to gain access without causing damage to your property. If you don’t have a Keysafe, our BDE can advise you on the best models to install before October.

Memberships are based on a 12-month initial term. This allows us to maintain a dedicated fleet, professional staff, and specialist equipment specifically for our member group.

Before your service goes live, we conduct a 20-minute telephone consultation. We discuss your medical history, mobility, and property access. This ensures that when we respond to a call, we have all the clinical information needed to treat you with dignity and safety.

Don't worry, we will never leave a member on the floor. If you exhaust your annual allowance, you can still call us out at a preferential member rate, or you can choose to upgrade your plan to the next tier at a pro-rata rate.

Absolutely.

Many of our members will join to provide reassurance for an elderly parent, grandparent or other loved one.

During the onboarding process, we'll work with both you and the person receiving the service (where appropriate) to make sure we have the information we need, including emergency contacts, medical information and access arrangements.

Our aim is to give both you and your loved one confidence that professional help is available when it's needed.

Yes.

We offer membership for individuals and households.

If two people living at the same address would both like access to the service, we'll explain the available options during the application process and help you choose the most suitable membership.

If you move within our operating area, simply let us know and we'll update your details and continue your membership.

If you move outside our coverage area, we'll discuss the options available to you. If we're unable to provide the service at your new address, we'll work with you to bring your membership to a close in accordance with our membership terms.